Our HP printer service center in Mannady covers that area. That area has a lot of wholesale trade business going on. It is a major wholesale business hub and there are large number of offices, companies and shops there. So there is definitely a lot of printers in that place and it is our work to clear the printer problems if the customers require it. We have round the clock service with a large number of man power and it has helped us tremendously to provide service in a better way. Man power, round the clock service, ready spares and hard work is required to achieve this goal and we have been consistently maintaining this part. Printer problems has to be cleared as soon as possible because it can create a lot of problems. Without printers the printing work will stop and this sometimes can stop all the other works as well. And we know the seriousness of the issue and we send our service engineer to that place and make sure they complete the work in quick time. Service is a very complicated and tough job and customers most of the time do not understand that. We have to travel long way to the customer’s place, we have to diagnose the issue and if there is spare requirement we have to go back to the service station fix the spares and deliver it back to the customer. It is a tough job but we do it effortlessly and make our HP printer service center in Mannady proud.
Our HP laptop service center in Mannady deals with the customer with a motto of service with smile. When we get a call from the customer, we check whether the customer is ok with the carry in service or they prefer the doorstep service. We have seen that mostly people prefer doorstep service because they feel that it does save a lot of time. The big difference with the printer and laptop is that the laptop calls are high on the weekends and people want to clear the issue on the weekends i.e on their off day from work and that is why they prefer for doorstep service. But we give the customer their choice. Once they opt for doorstep service we send our service person who is very much experienced in onsite service. Because they must be very much capable of diagnosing the problem and also rectifying the problem. Because if the service person is not capable of diagnosing and clearing the issue he would have to bring the laptop back to the service center and this in no way would satisfy the customers. Sometimes people think that they might lose valuable data stored in the laptop and that is why they do want the doorstep work and are hesitant to give the laptop to the service center and if the service man says that the laptop has to be taken to the service center then they will be absolutely disappointed. That is why we have a very experienced team and their work is to only take care of the doorstep customers. This doesn’t mean that the people who bring their laptop to service center are treated differently, they should also not be made to come back again. And this is taken care by our HP laptop service center in Mannady.