Printer – HP – All Models
Desktop – HP – All Models
Laptop – HP – All Models
Our authorised HP printer service center in Kottivakkam has reached a point where many people thought it would be impossible. To be at the top against all the service centers is a great doing. We have a very tough selection process in our service center. This is to make sure that only the correct person comes in for the job. We take the person on the basis of their qualification. Qualification is very important and we do not take in people from other departments. People from computers and electronics are selected. This makes the job easier for us and the service person. Then we take into account their experience. Experience is a very big advantage. When people are both educated with qualification and also with experience then it makes a very good combination. Even after the selection there is a very big training process at our HP printer service center in Kottivakkam. They are first explained on how to handle the calls from the customers. It might seem easy that attending the calls and talking to the customers is not a big issue. But this is a very important part of the service. Customers are angry, they are frustrated, they want the service to be completed immediately. That is why it is very important to make the customers feel good and to make that happen, quiet response has to be given.
The next thing which is taught to them is the immediate diagnosing of the printers and laptops. Our authorised HP laptop service center in Kottivakkam provides doorstep service and this means that the service person has to go to the customer’s place. Once in the customer place the service man has to diagnose the issues quickly. If he keeps searching for the problem then it will create bad reputation among the customers. So quick diagnosing is important and the final thing is the proper service of the printers and laptops. Once the service is done and delivered back to the customers the products must work fine without any problems. If it stops working after some days and if the same problem arises with the printers and laptops then we are in for trouble. No matter whatever happens their product must work fine and that will bring good satisfaction and happiness to the customers. After all what they want is that their product must work fine. That is their only demand and if that is fulfilled they will be happy and our HP laptop service center in Kottivakkam does this work very well.